RETURN + EXCHANGE POLICY

GLOSSRAGS IS NOT LIABLE FOR PACKAGES ONCE THEY ARE SHIPPED, INCLUDING LOST OR STOLEN PACKAGES.

INCORRECT ADDRESS + UNCLAIMED ITEMS

If you provide an address that is considered an insufficient or undeliverable  by USPS (i.e. no apartment number, no company/organization specification, etc.) the item will be returned to our facility.

A reshipment fee of $10 will be charged after communication with the customer. 

In the event that the customer fails to respond to communication from GLOSSRAGS or does not contact GLOSSRAGS, the item will be donated to charity after 30 days.

EXCHANGES

ATTENTION: T-SHIRTS ARE NO LONGER ELIGIBLE FOR SIZE EXCHANGES UNLESS OTHERWISE STATED.

If your good is damaged, defective or if you receive a different item than what is stated on your order confirmation form, please email info [at] glossrags [dot] com within 15 business days of delivery including pictures of the item in order for the return/exchange to be processed.

REQUESTS AFTER 30 DAYS OF PURCHASE ARE NOT ELIGIBLE FOR RETURN/EXCHANGE, NO EXCEPTIONS.

 

RETURNS

GLOSSRAGS ADHERES TO A NO RETURN POLICY UNLESS THE ITEM IS DEFECTIVE OR DIFFERS FROM WHAT IS STATED ON THE ORDER CONFIRMATION FORM.

SPECIALTY ITEMS

RETURNS/EXCHANGES FOR STAY WOKE JACKETS & LIMITED EDITION ITEMS ARE CONSIDERED ON A CASE-BY-CASE BASIS WITHIN 15 DAYS OF PURCHASE, PLEASE CONTACT US.

SIZE EXCHANGES ARE UNAVAILABLE FOR STAY WOKE JACKETS ARE THEY ARE MADE-TO-ORDER. 

 

PLEASE CONTACT INFO [AT] GLOSSRAGS [DOT] COM PRIOR TO SENDING BACK YOUR ITEM TO ENSURE THAT YOUR REQUEST IS ACCOUNTED FOR. BE SURE TO INCLUDE YOUR ORDER NUMBER IN YOUR EMAIL.